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Saturday, March 7, 2009

Training Has Come To An End

It was our last day of training yesterday. It was bittersweet because the training experience with our lovely trainer Shellani was fun yet it has to end yesterday. We were given certificates for completion of the training and in turn, we gave Shellani a nice bag as an appreciation of her patience to us throughout the training. She was suprised with the gift and quite teary-eyed and even gave each of us a kiss on the cheek, except for the men, of course. Lol! They only got a pat on the back!

Our class agreed to have our lunch at Gerry's grill, a restaurant that serves yummy Filipino delicacies. Me and my colleagues will not be in the same team once we hit the operations. We were distributed to different teams so we spent a few hours together after lunch.

Next week is the start of doing my real job once again! Lol! I hope I could perform well in this new account. I hope I can remember everything Shellani taught during the training. Geez! Welcome back to the real call center world Ally! Goodluck!


Bill said...

i know you well do well Allena just relax and you will get it. Have a great weekend.

ally said...

Thanks a lot Bill!!!

Basti said...

Bill was right, the technique is simply to relax. I've been in the same industry for almost 4 years now. I started out as an agent too. :) Just don't let those dummies get into you, they're calling because they need your help, take control of the call, don't let them. If they vent, make it all pass from one ear to the other. Take every call separately, when you end one call forget about it, take the next one as if your first, and do the same thing for the rest.

When work hours are over, forget that you even worked as an agent, live like a bum and live your life normally, enjoy and relax.

ally said...


Thank you, thank you, thank you! You just lifted my spirits! Lol! I bet you're a super cool boss!