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Monday, November 19, 2012

Medical Assistance From PCSO

Yesterday, it was a busy Monday for me. First thing early in the morning, at 5am, I went to the Philippine Charity Sweepstakes Office (PCSO) not to gamble but to follow up on the medical assistance that my Mom and I have been trying to take advantage of while she was here. Despite my reluctance because of the agonizing long queues and sleepless days, we have to be there for several days even if I have work in the evenings, I have to accompany my mother. We have fights in between but thankfully, the processing of the medical assistance is almost over.

By the way the fund from PCSO was for my Mom's third eye operation. She was diagnosed with age-related macular degeneration which affected her vision on her right eye. The doctor recommended an expensive medicine called Lucentis to be injected in her eye. The medicine is believed to "prevent and reverse vision loss caused by wet macular degeneration".

She's already spent a lot of money for the first two minor surgeries. And she doesn't want to spend that much anymore. So apart from travelling early in the morning for more than an hour to reach PCSO, we have to endure the long queues and irate officers in charge. I don't know what's wrong with most of the government agencies but they really have a lot of rude employees.

My mom already went home in our province last week because there are errands she have to accomplish back home. She will be back for her next operation first week of December here in Manila.

When I went to the PCSO yesterday, expecting I will be relieved from what my mom and I have gone through and get the medicine from them, the officer said my Mom has to be the one to get the medicine and sign all the necessary papers. Sigh.

Hopefully, when my Mom will be back here and go back to PCSO, we would be able to get the medicine without any problems. I'll keep my fingers crossed for now!

22 comments:

Cher said...

i hope everything will go as planned. may she restore her good eyesight in no time. sending love and prayers for your mom.

fallenrhainnes said...

it's too bad for a Government employee to be rude in his client, He should never be like that, neither anyone has to be unpleasant in dealing with other people because we all deserves to be respected in any way.

"I also wonder why there are indeed employees in the Government acts negatively"

Good luck to your mother's Operation and so with the PCSO's assistance, anyway.

lencilicious said...

They should have at least allow you to get what your mom needs granted you have authorization letter. All the best for your mom.

Ria C said...

Oh Allena, I hope your mom gets better soon so you don't have to go back and forth in that place.

This is what I don't understand in our government body, people need help; thus, they approach PCSO but they complicate things/system that can be made simple like in your mom's case. Just because she is the beneficiary of their assistance, doesn't mean she has to go all the way there to claim her benefits/meds/etc. She can designate you or any of your relative to be the claimant in her behalf with proper documentation.

Chubskulit Rose said...

That's one thing I don't miss about Pinas, the processing system moves like a turtle, there are so many red tapes!

Lainy said...

I have a very bad experience with PCSO too when I was transacting the free meds for Tita for her last chemotherapy. It was so bad to the point that Mudra cried a river. When I learned that the cost of the meds is only PhP1800, I told her, isaksak nya sa mukha nya ang gamot. I'll take care of the 1800.

The thing here is the officer who's in-charge of the transaction was a neighbor. But she can't be asked for any consideration that the client is in Davao and can't send her photo right away. I asked her if the form be given with the assurance that I will be coming back in the morning to provide the photo she's asking me coz I still had to send the PCSO form by fax. The chemo session is the next day. She's as hard as stone and despite the fact that we're neighbors, she did now show a heart. Did not even take my word that I am going back to comply the shit she's asking from me. I am not sure if she knew that Tita passed away but one thing's for sure, she's a marked woman. Hahahaha!

travelentz said...

I guess, PCSO needs to have a proper guidelines or instruction who allowed to get the medicine so your not wasting time in a long qeueu.I hope the government employee who is in-charge has a heart could read your post so they know what employees they have and need to get fired-that is not acceptable how they treated a people

Nova Hedges said...

so sorry about what happened, hope everything that work will be good...

Jennie said...

I hope everything falls into place for your mom's operation to push through. I have witnessed for myself how PCSO has helped a handful of patients. I think it helps a lot if you know someone from PCSO office.

Ally said...

@Cher: Thanks for the love and prayers! :)

@fallenrhainnes: I wonder that too... :D Thanks for wishing us good luck.

@lencilicious: yeah, I did bring an authorization letter but to no avail. the person they interviewed according to them has to be the one to accept assistance.

@Ria C: yeah, it's so hard to understand their rules and regulations.

@Chubskulit Rose: good for you... :)

@Lainy: relax ka lang te. ang puso mo... :D

@travelentz: they actually have guidelines. shitty guidelines. lol!

@Nova Hedges: thanks Nova!

@Jennie: yeah, they help out but they'll let you go through a lot before you get the assistance you deserve.

Ally said...

guys! I'm so overwhelmed with the comments. :D i haven't experience this comment page being flooded for a while. Thanks again! Keep the comments coming!

And thank you for wishing my well. God bless you all!

My Daily Mumbles said...

Send my warm greetings to your Mom, I am sure she will be well soon, btw yeah some agency are really remarkable with the somewhat attitude. We will just pray for them, na miss ko ang blog na ito ah, it has been a while thanks for the FBF :)

papaleng said...

I hope good and positive things come your way. Just wondering, what if the one in need happened to be bed-ridden, does it applies also that she/he be physical present at PCSO. Sama naman yun.

Engkantandang Malikot said...

Ah. That is one of my dilemmas in some government agencies everywhere in the country.

I do hope your mom feels better now, Ate!

emzkie said...

oh wow, you must be exhausted. i hate the way they process things in Phil, so old aged. i mean.. it takes so much time. how about a letter of authorization? dont they credit that one? i hope ur mom get her medicine without any more troubles.

Cheerful said...

oh sad but i hope everything ends well and your mum will et what she needs. i wish they gave it to you since you already have authorization letter and your her daughter. my prayers for your mom, hope she can see better soon! all the best...:)

gracia said...

I wish you all the best, may your mom be healed real soon

mtrguanlao said...

I too don't know why government employees are mostly rude to us. the fact that it is their job to serve us give us the good service we deserve. I hope all will be fine with your mom.

Alley said...

@My Daily Mumbles: hi anne! yeah, been a while! welcome me back! hehehe... thank you!

@papaleng: if they interviewed the person bed-ridden prior to getting really ill, they won't get the assistance unfortunately...

@Engkantandang Malikot: Ate talaga??? hehehe... thanks for wishing my mom well...

@emzkie: they don't care about the authorization letter, sadly.

@ Cheerful: thanks!

thanks all! :D

Algene said...

I will pray for you and your mom. May things happen in your favor.

Shengkay Apuhin said...

hope youre mom will be fine after all her operation..

Alley said...

thanks Algene! :)