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Showing posts with label Call Center Life. Show all posts
Showing posts with label Call Center Life. Show all posts

Monday, January 31, 2011

Enjoying My Stress-Free Life! :D

I resigned from my job just the other day on my Saturday shift. I have thought about it very well and I finally decided to quit. I just can't deal with my supervisor anymore. We have this irreconcilable issue. I don't want to hate someone that much everyday of my life anyway. I know she feel the same way too. So it's better to quit. I have other better options anyway. And I know I'd be in a better place soon! :D

My brothers were worried about me quitting my job because they thought about my Mom's health plan that I'd also lose when I resign. I told them they won't have to worry about it because I can get our mother a better health plan like that of Blue Cross even if I'm not with the same employer anymore. I was relieved when my Mom did not object to my decision. She understood my sentiment.

So here I am, unemployed. But don't worry, I won't be in this condition for too long! :D Like I said, I'd be in a better place soon! I'll tell you about it when I get there! :D

For now, I'm enjoying my stress-free life! LOL!

Friday, August 13, 2010

Call Center Job Vs. Other Jobs.. :D

A call center agent is the one who handles incoming calls. They are the customer service representatives who handles account inquiries, customer complaints, or technical support issues. In some call centers, the agents are the ones who do outgoing calls. Most of them are from the sales or collections department. A lot of people could say that this job is tiring and stressful. Well, I guess all kinds of jobs are stressful in different ways. It just depends on the job description. The only difference is that most call center agents work on graveyard shifts. When most of the people sleep, employees like myself have to go to work.

In my more than four years of experience as a call center agent, I seldom get a day shift. That's only during training which is the first two or three months being hired in the company. After the training we don't have a choice but take calls for our American clients during the time when they're awake. :D

I really can't complain since this is one of the jobs in the Philippines where you can earn a pretty much better compensation. After the stressful day, our job ends as soon as we get off the phone. Unlike other jobs where some employees have to take home the paper works. Good for those who have laptops or USB ports where they can just save or do their document management at home. They won't have to go home with stack of papers.

I am pretty much contented with my job even though sometimes I have to deal with irate callers. There are times that I experience burn out but I think it happens in all kinds of jobs. It's only up to you on how you handle the negative. What matters is I have a job that takes care of my needs for the mean time.